Find all the information you need about sizing, returns, shipping, and frequently asked questions
Find the perfect fit for your eyewear with our comprehensive size guide and measurement instructions.
Understanding frame measurements is key to finding glasses that fit comfortably and look great.
Choose frames that complement your face shape for the best appearance.
Angular or rectangular frames
Round or oval frames
Most frame shapes work well
Bottom-heavy or rimless frames
Cat-eye or oval frames
Ensure your glasses fit properly for comfort and optimal vision.
We want you to be completely satisfied with your purchase. Learn about our return and exchange policies.
We offer a 30-day return policy for all non-prescription eyewear in original condition.
Due to the custom nature of prescription eyewear, returns are limited to specific circumstances.
We're happy to help you find the perfect fit with our exchange options.
Return shipping costs are the responsibility of the customer unless the return is due to our error. Please allow 5-7 business days for processing once we receive your return. Sale items may have different return policies as specified at time of purchase.
Learn about our shipping options, delivery times, and international shipping policies.
We offer several shipping options within the United States.
We ship to over 50 countries worldwide.
How long it takes to prepare your order for shipping.
Stay informed about your order status and get help when you need it.
Find quick answers to the most common questions about our products and services.
You can find your perfect fit by checking our Size Guide section above. We recommend measuring your current glasses or using our virtual try-on tool. If you're unsure, our customer service team can help you determine the right size based on your facial measurements.
Yes, we accept most major vision insurance plans. During checkout, you can enter your insurance information, and we'll apply your benefits automatically. You can also submit your receipt to your insurance provider for reimbursement if we don't directly bill your insurance.
Standard prescription glasses typically take 5-7 business days to process plus shipping time. Complex prescriptions or special lens treatments may take 7-10 business days. We offer rush processing for an additional fee that can reduce processing time to 2-3 business days.
Due to the custom nature of prescription eyewear, returns are generally not accepted unless there is an error in the prescription. We offer free adjustments and will work with you to ensure your glasses fit perfectly. If there is a prescription error, we will remake your lenses at no charge.
Yes, we offer repair services for glasses purchased from us. Minor adjustments are free, while more extensive repairs may have a fee. We also sell replacement parts like nose pads and screws. Contact our customer service team for repair inquiries.
We offer a one-year warranty on frames against manufacturing defects. Lenses have a 90-day warranty against defects. The warranty does not cover damage from accidents, misuse, or normal wear and tear. Prescription accuracy is guaranteed when you provide a valid, current prescription.
Use a microfiber cloth and lens cleaner specifically designed for eyewear. Avoid using household cleaners, paper towels, or clothing that can scratch lenses. Store glasses in a protective case when not in use, and avoid leaving them in hot cars or direct sunlight for extended periods.
Yes, we offer a 10% discount for students, teachers, military personnel, and first responders. You'll need to verify your status during checkout. This discount can be combined with most other promotions and offers.